We are excited to announce we are making some enhancements to My Account.Many of the enhancements have been made thanks to feedback received from customers. You will see:The addition of a new line on the dashboard that says “Current Balance” so you can see at a glance the balance on your account.A new tab called “Payment History” that will show you your past payments at a glance, including the date and the payment type, such as pre-authorized payment, bank...

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We are proud to release Kitchener-Wilmot Hydro Inc.’s (Kitchener-Wilmot Hydro) 2018 Scorecard. The Scorecard measures our performance year over year, in performance categories that are important to our customers. These categories include service quality, customer satisfaction, safety, reliability, financial management, and more.In 2018, we are proud to once again have met or exceeded industry targets for almost all Scorecard categories. Of note, in 2018, Kitchener-Wilmot...

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We want to hear from you!Starting August 12, 2019, UtilityPULSE, a Canadian company specializing in polls and surveys for the electricity sector, will be conducting a Customer Satisfaction Survey on our behalf, reaching out to our residential and small business customers by telephone to measure your feedback about our services so we can be sure we’re meeting and exceeding your needs and expectations.The survey will take approximately 10 minutes to complete, and your input...

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April is Dig Safe Month.Did you know there are as many electrical hazards underground as there are above? That is why it is so important for homeowners and contractors to call or click Ontario One Call before you dig at 1-800-400-2255 or www.OntarioOneCall.caBy law, every Ontario contractor must contact Ontario One Call before they dig. No matter how small or shallow the digging is, it is the law to get a free underground locate before shovels are put into the ground. Homeowners...

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The holiday season can mean big lights, big trees, big gatherings, big fun. Here are five tips you can use to add big holiday joy while keeping energy use small.If you haven’t already, switch to holiday decorations that use LED lights. LED lights are up to 90 per cent more efficient than incandescent lights.Put electronic decorations on a timer that is set so they turn on during off-peak hours, and turn off before you go to bed.Turn off room lights and enjoy the glow of...

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