On September 27, we launched a new customer information system.The move comes as we retire our legacy customer information system, which has been in service for more than 30 years.The launch of the new system has meant some significant changes and improvements for our customers. The most noticeable is your new bill, including a brand new account number.However, there are a few other changes you should be aware of that may affect you.Your Bill Will Look DifferentAlongside the new...

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On September 1, 2021, Kitchener-Wilmot Hydro Inc. marked a new milestone of 100,003 customers!This growth has come entirely from new customers and services connected.In 2000, when the Hydro Electric Commission of Kitchener-Wilmot was incorporated to become Kitchener-Wilmot Hydro Inc., our customer count was 71,276 customers. That’s 28,727 new customers over 21 years!  That’s 40% growth!This growth over the past 21 years has kept us busy as we worked to get...

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Tell us what you really think!Starting this week, UtilityPULSE, a Canadian company specializing in polls and surveys for the electricity sector, will be calling our residential and small business customers to conduct a Customer Satisfaction Survey on our behalf.The survey will take approximately 10 minutes to complete, and your input will help us track and improve our service where it matters most to you, our customers.During the survey, you will not be asked for information specific...

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December 1, 2020 was “Giving Tuesday,” a global movement for giving and volunteering, taking place every year on the Tuesday after Black Friday. It is a time when charities, companies and individuals join together to support the causes that are important to them. Kitchener-Wilmot Hydro was proud to support the day and our communities with a $5,000 donation to The Foodbank of Waterloo Region, $2,500 to United Way Waterloo Region Communities, and $2,500 to House...

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We are excited to announce we are making some enhancements to My Account.Many of the enhancements have been made thanks to feedback received from customers. You will see:The addition of a new line on the dashboard that says “Current Balance” so you can see at a glance the balance on your account.A new tab called “Payment History” that will show you your past payments at a glance, including the date and the payment type, such as pre-authorized payment, bank...

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