Kitchener-Wilmot Hydro conducting telephone survey about electrical safety

Posted on Monday January 10, 2022

Kitchener-Wilmot Hydro Inc. (Kitchener-Wilmot Hydro) is conducting a telephone survey to measure public awareness of electrical safety.

Starting Monday, January 10, 2022, UtilityPULSE, on behalf of Kitchener-Wilmot Hydro, will be calling customers and other members of the public in the City of Kitchener and Township of Wilmot to assess their understanding of how to stay safe around electricity and electrical equipment.

The survey is required by the Ontario Energy Board and will take approximately five minutes to complete. Results will be included on Kitchener-Wilmot Hydro’s Scorecard in Fall 2022, but they also help drive the utility’s electricity education efforts.

“Safety is one of our core values and our number one priority, so we pay close attention to our survey results. By taking the time to share their feedback, customers help shape our customer education and outreach programs so we can ensure people understand the risks associated with electricity,” says Jerry Van Ooteghem, President and CEO, Kitchener-Wilmot Hydro.

No personal or account information is required

Survey responses are anonymous. Although UtilityPULSE staff will ask for some basic demographic information such as age and postal code, they will never ask for a Kitchener-Wilmot Hydro account number, home address, credit card number or banking information. Customers are reminded to be alert to fraudulent calls and never share account or financial information with unknown callers.

For more information or questions about the survey, please call 519-743-3600.