Equal Billing

Coming September 2021: A fresh new look for your Kitchener-Wilmot Hydro Inc. bill, including a new account number.

There is nothing you need to do to prepare for this change. Watch for your new bill and account number starting in mid-September and October 2021.

To help our customers balance their monthly budget, we offer our Equal Billing plan. This option is available for residential customers and small business customers.

How does it work?

Kitchener-Wilmot Hydro will estimate your annual electricity use based on past usage at your address. This estimate is then divided into twelve equal monthly payments. This will help you anticipate your electricity expenses ahead of time.

Accounts are reviewed periodically to ensure the amount being billed is in-line with actual energy used. If necessary, you will be notified of any adjustments to this charge.

On the last month of your annual billing cycle, your account will be reconciled. If you were charged more than you used, your next bill will be credited. If you were charged less than you used, you will be responsible for paying the remaining balance on this final annual bill.

How to sign up

If you are interested in signing up for our Equal Billing plan or to learn more please contact our Customer Care department at 519-743-3600 or email us at customerservice@kwhydro.ca. Our office is open Monday to Friday from 8:30 am - 4:30 pm.