Stop/Start/Move Service

New to the area? Welcome to Kitchener-Wilmot Hydro. We supply service to more than 99,000 homes and businesses across Kitchener, St Agatha, New Hamburg, New Dundee and Petersburg.

How to set up a new account

To open a new account with us, you will need to complete our new account application package. You can use our online form to request a new account or you can fill out our new account application package and submit it to our Customer Care department.

Please ensure that your completed application is accompanied by one piece of photo identification. You can submit your completed application using one of the following options:

  • Email your application and photo ID to  
  • Fax your application and photo ID to 519-745-3631

You can also visit our office and fill out an application with a member of our Customer Care department during regular business hours. An account set-up fee is applied to all new service applications. A security deposit may be required. Please allow one to two business days to process your request.

Should you have any questions, please contact our Customer Care department at 519-743-3600.