Billing

Kitchener-Wilmot Hydro is responsible for the safe and reliable delivery of electricity to your business. You are billed for this service on the amount of electricity that your business uses, expressed in kilowatt hours. Depending on the amount of energy used, some charges may also be calculated based on your peak demand expressed in kilowatts (kW).

A kWh is the power used by an electrical device over a given period of time. It is calculated by multiplying power expressed in watts (W) times the hours (h) during which the power was used.

A kW is the amount of power being used by a device at a point in time. If you are a large enough customer, your meter will record a 15-minute peak each month.

Which billing class is your business?

Our business customers are divided into two different classes - our General Service accounts and our Commercial accounts.

Not sure which category you fall into? At the top left of your bill from us, just under our logo, you will see the Billing Class which will be COMMERCIAL or GENERAL SVC.

The commercial class is billed on demand (kW) and energy (kWh), with an interval meter.

General Service accounts have a smart meter, and their bill is calculated on energy only.

Your Kitchener-Wilmot Hydro bill includes our charges for the delivery of electricity, as well as other charges that we pass on to other provincial organizations.

We offer a wide range of payment options for you to pay your bill. Your bill is due on the first business day following 18 days after the bill date.