Blue banner with white text that says new program to support eligible small businesses and charities with their energy bills

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

Updated: May 6, 2021

The Government of Ontario is providing $40 million to support customers who are struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP-SB is an on-bill credit for eligible small business and registered charity electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

Eligibility requirements

How to apply

Eligibility Requirements

Small business and registered charity electricity and natural gas customers may be eligible for CEAP-SB funding if they meet the following criteria:

  1. As of the date you are applying, your small business or registered charity has an active account with Kitchener-Wilmot Hydro. You will be required to provide your registered business number or registered charity number.
  2. Your small business or registered charity is classified as a General Service <50 kW customer if the account is with an electricity distributor, or;
  3. Your small business or registered charity is using less than 150,000 kilowatt hours (kWh) of electricity annually if the account is with a unit sub-meter provider.
  4. As of the date you are applying, your small business or registered charity has overdue amounts owing from one or more electricity bills since March 17, 2020.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $1,500.

If you are not eligible for CEAP-SB, your business may still be eligible for property tax and energy bill rebates. More information can be found at Ontario.ca/covidsupport.ca 

Your place of residence may also be eligible for residential CEAP or lower-income energy support programs. Please visit the Ontario Energy Board's website for more information. You can also contact us by email at customercare@kwhydro.ca or by telephone at 519-743-3600 for information on entering into an Arrears Payment Agreement.

How to apply

Beginning August 31, 2020, you can apply for CEAP-SB:

Kitchener-Wilmot Hydro Inc.
P.O. Box 9021
Kitchener, Ontario
N2G 4P1
  • By dropping off your completed application in our drop box at:
Kitchener-Wilmot Hydro Inc.
301 Victoria Street South
Kitchener, Ontario
N2G 4L2

 

Applications cannot be accepted over the phone.

Applications will be processed in the order in which they are received and within 10 business days of receipt. If applicable, your credit will appear on your next Kitchener-Wilmot Hydro Inc. bill. 

It is your responsibility to ensure the information you provide is true and accurate. Please enter your information exactly as it appears on your Kitchener-Wilmot Hydro bill. If your information is incorrect or not entered as it appears on your bill, we will not be able to process your application until the information can be corrected and verified.

If you need information about your account or unsure about information that is required, please contact us by telephone at 519-743-3600 or by email at customercare@kwhydro.ca. Please note that due to privacy laws, we will only be able to provide account information to people who are named and authorized on the account. 

For more information or to determine if you are eligible for CEAP-SB or the residential CEAP, email us at customercare@kwhydro.ca or visit oeb.ca/ceap.