Requesting a Disconnect or Reconnect

Temporary Disconnect and Reconnects

You may need a temporary disconnect to perform upgrades or maintenance for your electrical equipment such as a service entrance panel, service mast or to perform tree trimming on your property.

Kitchener-Wilmot Hydro will provide you with a temporary service disconnect to allow you to do this maintenance safely. The first disconnect of each calendar year is provided at no charge. Additional service disconnects within the same calendar year may incur a fee.

Please n ote that if the nature of the work you are performing requires an Electrical Safety Authority (ESA) inspection, we will not reconnect your service without ESA's authorization. We recommend that you hire a Licensed Electrical Contractor to perform electrical work.

Permanent Disconnect

Looking to permanently disconnect your service? Please fill out our service disconnect form.

Please allow 5 business days for your request to be processed. One of our Engineering Technicians will contact you directly to set up an appointment time that works with your schedule.