Billing Inquiries
301 Victoria Street S.
View our location
P: 519-743-3600
F: 519-745-3631
Email Customer Service

Payment Timelines

Kitchener-Wilmot Hydro realizes that our consumers have many burdens on their financial resources and their time.

In recognition of that fact, we make every effort to provide time and notice to consumers where bills remain unpaid.

Despite that fact, we do in some instances find that consumers do not pay their outstanding arrears to us, and in an effort to keep rates down for all customers, we stop continuing service until the bill is paid.

There are rules mandated by the Ontario Energy Board that govern how we must communicate with customers facing disconnection, and Kitchener-Wilmot Hydro meets or exceeds the intent of these regulations.

Information about our payment timelines is listed below. 



Electricity Used 

30 days 

Bill Issued 

15 days 

Payment Due 

23 days 

Reminder Letter (Mailed) 

6-9 days 

Disconnection Notice (Delivered)

7-10 days 

Service Disconnection 

10 days 

Service disconnection would happen around 90 days after energy was first consumed.