Kitchener-Wilmot Hydro conducting electrical safety telephone survey

Posted on Friday February 16, 2018

Kitchener-Wilmot Hydro Inc. is reaching out to customers and the public by telephone to measure awareness of electrical safety.

Starting Tuesday, February 20, 2018, UtilityPULSE, on behalf of Kitchener-Wilmot Hydro, will be calling customers and other members of the public in the City of Kitchener and Township of Wilmot to assess understanding of how to stay safe around electricity and electrical equipment.

The survey will take approximately five minutes to complete. It is required by the Ontario Energy Board and results will be included on Kitchener-Wilmot Hydro’s Scorecard in Fall 2018, but they also help drive the utility’s electricity education efforts.

“Safety is Kitchener-Wilmot Hydro’s number one priority. Electricity can be lethal and unforgiving, so it is important that we understand how much customers know about electricity safety so we know where to focus our education efforts,” says Jerry Van Ooteghem, President and CEO, Kitchener-Wilmot Hydro.

“We hope that people will take the time to respond to the survey. We pay close attention to the results and put concentrated effort on outreach in areas where there are gaps,” he adds. “We want to make sure everyone knows how to stay safe around electricity.”

No personal or account information is required

The survey responses are anonymous and although UtilityPULSE staff will request some basic demographic information such as age and postal code, they will never ask for a Kitchener-Wilmot Hydro account number, home address, credit card number or banking information. Customers are reminded to be alert to fraudulent calls and never release account or financial information to unknown callers.

For more information about the survey, please visit or call 519-743-3600.