Local hydro companies warn customers of text scam

Posted on Friday November 03, 2017

Spam text messages offering rebate from hydro overpayment 

Energy+ Inc., Kitchener-Wilmot Hydro Inc., and Waterloo North Hydro Inc. are warning customers to be aware of a text message scam targeting electricity customers in this region.

Electricity customers in Waterloo Region have reported receiving text messages from individuals claiming to represent various local electricity distribution companies. The text informs customers they have received a refund on their account. The scam message instructs customers to follow a link to accept the refund via e-Transfer.

Your local hydro companies remind customers that we do not provide account updates via text message. Local electricity distribution companies will issue credit refunds on active accounts, but do not provide account updates to customers via text message.

Your local electricity distributors do not:

  • Ask for credit card information over the phone or accept gift cards as acceptable forms of payment
  • Ask for bank or electricity account balance information via text message, email or fax
  • Send text message notifications to customers

Customers who receive a text message from a local distribution company should not click on the fraudulent link in the message. Customers should also not provide any personal information, credit card account numbers or account balance information. Do not respond to any suspicious text messages and notify your local hydro utility when possible. If you suspect you have been a victim of fraud please contact the Canadian Anti-Fraud Centre 1-888-495-8501 or visit www.antifraudcentre.ca.

If you have questions about the billing and payment process and/or your account balance, please call your local distribution company at the number listed below:

Energy+:519-621-3530

Kitchener-Wilmot Hydro:519-743-3600

Waterloo North Hydro: 519-885-6840

For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.