Kitchener-Wilmot Hydro Office


Our office has been closed to the public until May 29, 2020

Powerline crews and technicians continue to respond to our customers’ electricity needs and any power outages, and office staff continue to support customers online and on the telephone.

Please read our media release for more information.

Contact Us

For general inquiries, please contact 519-745-4771. Our general office hours are Monday to Friday from 8:30 a.m. - 4:30 p.m.

We offer many convenient, online tools for you to choose from. Learn more about our 24/7, self-serve account, payment, and power outage information options.

To reach us by fax, please dial 519-745 3631.

To send a large file to one of our employees, please use our 2Big4Email file transfer service.

You can also view our office location and additional contact information.

Holiday Hours

Please note our 2020 holiday hours: 

Holiday  Date  Details 
New Year's Day Wednesday, January 1 Office Closed
Family Day  Monday, February 17 Office closed 
Good Friday  Friday, April 10 Office closed 
Victoria Day  Monday, May 18 Office closed 
Canada Day  Wednesday, July 1 Office closed 
Civic Holiday  Monday, August 3 Office closed 
Labour Day Monday, September 7 Office closed 
Thanksgiving  Monday, October 12 Office closed 
Christmas Eve Thursday, December 24

Office closed at noon

Christmas Day  Friday, December 25 Office closed 
Boxing Day  Monday, December 28 Office closed 
New Year's Eve  Thursday, December 31

Office closed

at noon

New Year's Day 2021 Friday, January 1, 2021

Office closed