Contact Us

See our holiday hours

For general inquiries, please contact 519-745-4771.

Our general office hours are Monday to Friday from 8:30 a.m. - 4:30 p.m.

Unless you are making a payment, appointments are required to visit our office. 

In-person customer service hours are 8:30 a.m. - 4:00 p.m.

We offer many convenient, online tools for you to choose from. Learn more about our 24/7, self-serve account, payment, and power outage information options.

To reach us by fax, please dial 519-745 3631.

To send a large file to one of our employees, please use our 2Big4Email file transfer service.

You can also view our office location and additional contact information.

Holiday Hours

Please note our 2022 holiday hours: