Banner image announcing our customer service hours are changing


Location and Directions

Our office is located at the corner of Victoria Street South and Patricia Avenue. We are open Monday to Friday from 8:30 a.m. - 4:30 p.m.

301 Victoria Street South

Kitchener, ON

N2G 4L2

Coming January 8, 2018: New customer service hours

Effective January 8, 2018, our new customer service hours will be 8:30 a.m. to 4:30 p.m. 

We offer many convenient, online tools for you to choose from. Learn more about our 24/7, self-serve accountpayment, and power outage information options.