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Accessibility Standards

Kitchener-Wilmot Hydro is committed to providing accessible services to all customers. We work to ensure we meet or exceed the Accessibility for Ontarians with Disabilities Standards established by the Ontario government.

Accessibility standards are the rules that businesses and organizations in Ontario will have to follow to identify, remove and prevent barriers to accessibility. 

Please find our Multi-Year Accessibility Plan, our Accessible Customer Service Standards Policy and our Integrated Accessibility Standards Policy below.

Multi-Year Accessibility Plan  

Accessibility Standards for Customer Service

Integrated Accessibility Standards Policy

Content throughout our website is available in accessible formats. Should you wish to request an alternative format, or if you wish to provide some valuable insight to assist us with improving the accessibility of our services,  please contact us at 519-745-4771 or email us