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Conditions of Service

Every electricity distributor in Ontario must have its own Conditions of Service document to communicate its operating practices, the types and level of service available to customers within its service area, and its connection policies.

Kitchener-Wilmot Hydro is updating our Conditions of Service.  Learn more.

The most recent copy of our Conditions of Service is below.

Kitchener-Wilmot Hydro Conditions of Service

Trench Specification Guide

These documents are available in accessible formats upon request. 

Kitchener-Wilmot Hydro's revised Conditions of Service

We are updating our Conditions of Service effective March 25, 2019.  As part of this process we invite you to provide feedback on the proposed changes.

Please submit any comments or feedback to customerservice@kwhydro.ca

Comments will be accepted until 4:30 p.m. on March 1, 2019.

Summary List of Changes

Kitchener-Wilmot Hydro's revised Conditions of Service for review.