Corporate Overview

Kitchener-Wilmot Hydro is responsible for providing a safe, reliable supply of electricity for more than 100,000 homes and businesses across Kitchener and Wilmot Township. Our service territory spans 425 square kilometers.

Kitchener-Wilmot Hydro is governed by our senior leadership team and our Board of Directors, and is regulated by the Ontario Energy Board (OEB).

We are committed to ensuring that we are financially viable to make necessary investments to continue to provide a safe, reliable, quality service to our customers. Our objective is to meet that commitment while maintaining fair and reasonable local rates.

A wholly-owned subsidiary of Kitchener Power Corp., Kitchener-Wilmot Hydro is one of the most efficient utilities in Ontario and is focused on providing a safe and reliable supply of electricity to its customers.

Our Mission, Vision, and Values

Developed by our executive team, Board of Directors, and a working group of employees representing business units from across the company, our Mission, Vision, and Values are at the core of all we do at Kitchener-Wilmot Hydro.

Mission

We care for our customers, community, employees, and stakeholders and provide value through the distribution of safe, efficient and reliable power.

Vision

Empowered by a dedicated and responsive team, we will be the preferred energy provider and trusted partner for our community.

Our Core Values

Customer Focus

Customers are at the centre of what we do. We aim to exceed expectations through caring and respectful interactions and providing reliable service.

Financial Responsibility

We respect customer and shareholder interests and maintain reasonable rates by making thoughtful spending decisions that maximize value.

Accountability

We are responsible for our decisions and actions. We learn from failures and build on successes.

Communication

We are committed to engaging our customers and employees through timely, respectful, transparent and reliable communications.

Trust

Trust is essential for meaningful and empowering relationships. We earn the confidence of our customers and fellow employees by being honest and considerate in all we do.

Safety

We are committed to protecting our employees and community by taking a proactive approach to safety and wellness at work and at home. We set the example.

Graphic of Kitchener-Wilmot Hydro's Mission, Vision and Values. Mission and Vision are on light bulb split in half vertically, with the Mission on top half on a yellow background, and the Vision is underneath on a blue background. The core values surround the light bulb inside yellow lines that represent light illuminating from the bulb.