Kitchener-Wilmot Hydro Office


Location and Directions

Unless you are making a payment, appointments are required to visit our office.

To book an appointment, please call 519-743-3600 or email

We are open for online and telephone enquiries Monday to Friday from 8:30 a.m. - 4:30 p.m. In-person customer service hours are 8:30 a.m. - 4:00 p.m. 

Our office is located at the corner of Victoria Street South and Patricia Avenue.

301 Victoria Street South
Kitchener, ON
N2G 4L2


We offer many convenient, online tools for you to choose from. Learn more about our 24/7, self-serve accountpayment, and power outage information options.