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Contact(s)
Contact Us
Please feel free to contact us using the information provided below.
General Inquiries
8:30 a.m. - 4:30 p.m.
Phone 519-745-4771
Fax 519-745 3631
Accessibility Requests
8:30 a.m. - 4:30 p.m.
Phone: 519-745-4771
Customer Service - Billing Inquiries
8:30 a.m. - 4:30 p.m.
Phone 519-743-3600
Fax 519-745 3631
Customer Service - Collection Inquiries
8:30 a.m. - 4:30 p.m.
Phone 519-749-6190
Fax 519-745-3631
Street Lighting Issues
8:30 a.m. - 4:30 p.m.
Phone 519-745-4771
Leave a message with the following information:
Street name, main intersection of issue location, municipality, your contact information, nature of the concern - e.g. the number of lights out, fixture is broken or hanging, lights are flickering, lights are on during the day etc.
Forestry Concerns
8:30 a.m. - 4:30 p.m.
Phone 519-745-4771 Ext. 6216
Leave a message with the following information:
Nature of the concern, street name, main intersection of issue location, municipality, your contact information.
Emergencies or After-Hours Outages
24 hours a day, seven days a week
Phone 519-745-4771 or check out our Outage Map for information about power outages.
Media Inquiries
Phone 519-745-4771
Conservation Program Inquiries
8:30 a.m. - 4:30 p.m.
Phone 519-745-4771
All Other Departments
8:30 a.m. - 4:30 p.m.
Phone 519-745-4771
Transfer Large Files
To send a file that is too large for email to one of our employees, please use 2Big4Email.
