Contact Us

Please feel free to contact us using the information provided below.

General Inquiries

8:30 a.m. - 5:00 p.m.

Phone 519-745-4771

Fax 519-745 3631

Accessibility Requests

8:30 a.m. - 5:00 p.m.

Phone: 519-745-4771  

customerservice@kwhydro.ca 

Customer Service - Billing Inquiries

8:30 a.m. - 5:00 p.m.

Phone 519-743-3600

Fax 519-745 3631

customerservice@kwhydro.ca

Customer Service - Collection Inquiries

8:30 a.m. - 5:00 p.m.

Phone 519-749-6190

Fax 519-745-3631 

collections@kwhydro.ca

Street Lighting Issues 

8:30 a.m. - 5:00 p.m. 

Phone 519-745-4771

controlroom@kwhydro.ca 

Leave a message with the following information: 

Street name, main intersection of issue location, municipality, your contact information, nature of the concern - e.g. the number of lights out, fixture is broken or hanging, lights are flickering, lights are on during the day etc.  

Forestry Concerns

8:30 a.m. - 5:00 p.m. 

Phone 519-745-4771 Ext. 6216

Leave a message with the following information: 

Nature of the concern, street name, main intersection of issue location, municipality, your contact information. 

Emergencies or After-Hours Outages

24 hours a day, seven days a week

Phone 519-745-4771

Media Inquiries

Phone 519-745-4771

publicrelations@kwhydro.ca

Conservation Program Inquiries

8:30 a.m. - 5:00 p.m.

Phone 519-745-4771

conservation@kwhydro.ca

All Other Departments

8:30 a.m. - 5:00 p.m.

Phone 519-745-4771