Banner announcing that support is available for customers affected by COVID-19

COVID-19 Energy Assistance Program

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

Eligibility requirements

CEAP benefit amounts

How to apply

Eligibility Requirements

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet all of the following criteria:

  1. The customer has an account with Kitchener-Wilmot Hydro. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence:
    • Is unemployed on the date of their application for CEAP; and
    • Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020

The customer is required to confirm that this is the case on their CEAP application form.

5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program (OESP) in 2020.

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs. Please visit the Ontario Energy Board's website for more information. You can also contact us by email at customercare@kwhydro.ca or by telephone at 519-743-3600 for information on entering into an Arrears Payment Agreement.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to apply

Beginning July 13, 2020, you can apply for CEAP:

Kitchener-Wilmot Hydro Inc.
P.O. Box 9021
Kitchener, Ontario
N2G 4P1
  • By dropping off your completed application in our drop box at:
Kitchener-Wilmot Hydro Inc.
301 Victoria Street South
Kitchener, Ontario
N2G 4L2

 

Applications cannot be accepted over the phone.

Applications will be processed in the order in which they are received and within 10 business days of receipt. 

CEAP funding is limited. Submitting an application for CEAP does not guarantee funding. If you qualify, you will be notified and your credit will appear on your next Kitchener-Wilmot Hydro Inc. bill. 

It is your responsibility to ensure the information you provide is true and accurate. Please enter your information exactly as it appears on your Kitchener-Wilmot Hydro bill. If your information is incorrect or not entered as it appears on your bill, we will not be able to process your application until the information can be corrected and verified, which could affect your ability to receive CEAP funding. 

If you need information about your account or unsure about information that is required, please contact us by telephone at 519-743-3600 or by email at customercare@kwhydro.ca. Please note that due to privacy laws, we will only be able to provide account information to people who are named and authorized on the account. 

For more information or to determine if you are eligible for CEAP, email us at customercare@kwhydro.ca or visit oeb.ca/ceap.