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Customer Owned Equipment

In some cases, electrical equipment may belong to you and not to Kitchener-Wilmot Hydro.

Typically, a homeowner's ownership of electrical equipment begins where the wires attach to their house. In some instances customers may also own hydro poles that these wires are attached to.

Kitchener-Wilmot Hydro owns and maintains the electrical equipment up to a point known as the demarcation point.

What is a demarcation point?

This is the point where Kitchener-Wilmot Hydro maintained equipment ends and customer-owned equipment begins. It is the property owner's responsibility to maintain and repair equipment that is customer owned beyond the demarcation point.

Where is my demarcation point?

To learn more about demarcation points, view our Conditions of Service or contact our Engineering Department. 

How to Perform Maintenance or Upgrades on Customer-Owned Equipment

If customer owned equipment such as service mast, meter base or private poles is damaged, it is the homeowner's responsibility to arrange and pay for repairs.

Kitchener-Wilmot Hydro may have to temporarily disconnect your power if repairs are not performed and the equipment is deemed a hazard. A Licensed Electrical Contractor (LEC) should perform the repairs, do not attempt to repair this equipment yourself. Powerlines are very dangerous.

Once you have hired an LEC, follow these steps to complete the project.

Once repaired, you can contact Kitchener-Wilmot Hydro for service reconnect.