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Kitchener-Wilmot Hydro Inc.
301 Victoria St. S.
Kitchener, Ontario
N2G 4L2
P: (519) 745-4771
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Payment Assistance

Fraud warning: Ontario Rebate and Reward Association

Introducing the COVID-19 Energy Assistance Program

COVID-19 Energy Assistance Program Scam warning: Scammers are calling customers and using the COVID-19 Energy Assistance Program and saying they need a home inspection to qualify. This is a scam. A home inspection is NOT required to qualify for the COVID-19 Energy Assistance Program. We recommend you hang up immediately and contact us directly for information about the program. 

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

Learn more about CEAP and see if you qualify.

Every year, Kitchener-Wilmot Hydro contributes a percentage of our revenue to the Region of Waterloo Social Services organization to help customers that may be having a difficult time paying their electricity bills.

We supply funds to the Region in accordance with Ontario's Low-Income Energy Assistance Program (LEAP) which provides emergency relief to qualified energy consumers.

The Region administers the pay-out of these funds in conjunction with their Waterloo Region Energy Assistance Program (WREAP) which is funded by a variety of partners.

We also offer the Home Assistance Program, which offers energy-efficient upgrades such as light bulb replacements, faucet aerator upgrades, and power bars to qualified participants. This program is offered as a part of our residential conservation programs.

If you are in a lower income or fixed income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP). If your home is electrically heated, or you rely on an approved medical device requiring a lot of electricity, you could qualify for additional credit.

Ontario Electricity Support Program


Fraud alert: Ontario Rebate and Reward Association

If you receive a call from someone claiming to be from the Ontario Rebate and Reward Association advising that you are eligible for a rebate program and looking to book a home visit, this is a scam. If you receive a call, do not provide any information and hang up immediately.