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Billing Inquiries
301 Victoria Street S.
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P: 519-743-3600
F: 519-745-3631
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High Bills?

There are many reasons your electricity bill could be higher than expected. Some of the most common areas our billing experts have identified are listed below.

Seasonal Impacts

  • Electric heating can account for up to 50% of a home's electricity use during the winter. Consider installing a programmable thermostat and setting it to decrease the temperature when you're away or asleep. Each degree you turn down your thermostat can save around 2% in heating costs. Download a coupon and save on the purchase of a thermostat for electric baseboard heaters.
  • Portable electric heaters are small, but use a large amount of energy. If you are using a portable electric heater to supplement or add heat, consider only using it during off-peak hours and run a ceiling fan on low speed in a clockwise direction to draw warm air up and circulate it around the room.
  • Air conditioning can account for up to 50% of a home's electricity use during the summer months. Warmer weather makes your air conditioning work harder and could result in a higher bill. Use a programmable thermostat to raise the temperature of your air conditioner when you're away, and run a ceiling fan in a counter-clockwise direction to help circulate the air and keep you cooler.

Take Advantage of Time-of-Use pricing

  • Make sure you are taking advantage of time-of-use pricing offered by the Ontario Energy Board and operate appliances and electronics that consume large amounts of electricity during off-peak hours.
  • Shifting your electricity use to off-peak periods could help to reduce your electricity bill.
  • You can see how much of your electricity use is on-peak, off-peak or mid-peak using My Account, a free online tool. 

Outdoor Add-Ons

  • Pools , hot tubs, dehumidifiers and humidifiers that run often could also contribute to higher electricity bills. Surprisingly, these items can use just as much electricity as a window air conditioning unit. Consider putting these items on a timer so they only run when they need to and during off-peak hours. Download a coupon to save on the purchase of a heavy-duty outdoor timer.

Additional People

  • Additional people in your home - family members, guests, or roommates - means more electricity will be consumed for laundry, dishes, bathing, and entertainment.

Appliances

  • Older, inefficient appliances can also cause higher bills. Are your washer and dryer in need of a tune-up? Is there an extra fridge in the garage? Old freezer? A fridge that is 15 years old can use up to four times as much electricity, compared to a new energy-efficient model. Consider replacing older, inefficient appliances with new, energy-efficient appliances.

Electricity Retailers

Want more tips? Check out our list of no-cost ways to save energy.