Billing Inquiries
301 Victoria Street S.
View our location
P: 519-743-3600
F: 519-745-3631
Email Customer Service

High Bills?

There are many reasons your electricity bill could be higher than expected. Some of the most common areas our billing experts have identified are listed below.

Seasonal Impacts

  • Electric heating can account for up to 50% of a home's electricity use during the winter. Consider installing a programmable thermostat and setting it to decrease the temperature when you're away or asleep. Each degree you turn down your thermostat can save around 2% in heating costs.
  • Portable electric heaters are small, but use a large amount of energy. If you are using a portable electric heater to supplement or add heat, consider only using it during off-peak hours and run a ceiling fan on low speed in a clockwise direction to draw warm air up and circulate it around the room.
  • Air conditioning can account for up to 50% of a home's electricity use during the summer months. Warmer weather makes your air conditioning work harder and could result in a higher bill. Use a programmable thermostat to raise the temperature of your air conditioner when you're away, and run a ceiling fan in a counter-clockwise direction to help circulate the air and keep you cooler.

Take Advantage of Time-of-Use pricing

  • Make sure you are taking advantage of time-of-use pricing offered by the Ontario Energy Board and operate appliances and electronics that consume large amounts of electricity during off-peak hours.
  • Shifting your electricity use to off-peak periods could help to reduce your electricity bill.
  • You can see how much of your electricity use is on-peak, off-peak or mid-peak using My Account, a free online tool. 

Outdoor Add-Ons

  • Pools , hot tubs, dehumidifiers and humidifiers that run often could also contribute to higher electricity bills. Surprisingly, these items can use just as much electricity as a window air conditioning unit. Consider putting these items on a timer so they only run when they need to and during off-peak hours.

Additional People

  • Additional people in your home - family members, guests, or roommates - means more electricity will be consumed for laundry, dishes, bathing, and entertainment.


  • Older, inefficient appliances can also cause higher bills. Are your washer and dryer in need of a tune-up? Is there an extra fridge in the garage? Old freezer? A fridge that is 15 years old can use up to four times as much electricity, compared to a new energy-efficient model. Consider replacing older, inefficient appliances with new, energy-efficient appliances.

Electricity Retailers

Want more tips? Check out our list of no-cost ways to save energy.