Coming September 2021: A fresh new look for your Kitchener-Wilmot Hydro Inc. bill, including a new account number.

There is nothing you need to do to prepare for this change. Watch for your new bill and account number starting in mid-September and October 2021.

ebilling is now available through My Account. Enjoy secure, convenient access to your current and past bills online.

How to Register 

  1. Login to your My Account profile. Don't have a login? Register here. You will need the electronic verification code from your most recent bill. New Kitchener-Wilmot Hydro customers must wait until they receive their first bill to obtain their electronic verification code to register for paperless billing.
  2. Click on the My Profile tab.
  3. Click Yes, I want eBilling button under the e-Billing opt-in field.
  4. Save your changes by clicking the update my preferences button. 

You will be notified by email when your next bill is ready. You can make a payment using your financial institution's online banking service or by credit card. To save time or risk of late payments, you can also register for pre-authorized payment to have the amount due automatically withdrawn from your bank account.