Banner image of a bill


Billing Inquiries
301 Victoria Street S.
View our location
P: 519-743-3600
F: 519-745-3631
Email Customer Service

Payment Options

Coming September 2021: A fresh new look for your Kitchener-Wilmot Hydro Inc. bill, including a new account number.

There is nothing you need to do to prepare for this change. Watch for your new bill and account number starting in mid-September and October 2021.

We offer a variety of options for you to pay your Kitchener-Wilmot Hydro bill.

Online through My Account

Through My Account you can view and pay your Kitchener-Wilmot Hydro bill with just a few clicks. To sign up for My Account, you will need the electronic bill verification code from your most recent electricity bill. New Kitchener-Wilmot Hydro customers must wait to receive their first bill to sign up for My Account.

Online through your financial institution

Make a payment directly through your own financial institution, in person at your nearest branch or through their online banking system.

Credit Card

Pay online by Mastercard or Visa with our Paymentus service. Note: A service charge will apply.

Pre-Authorized Payment

Have your payment automatically withdrawn from the bank account of your choice with our Pre-Authorized Payment plan.

Equal Billing

Use our equal billing option. We will estimate your annual usage for the year, based on your usage history and bill you in equal installments.

By mail

Send a cheque via mail to our office. If you are mailing your cheque, please ensure to keep our payment timelines in mind and account for mailing time. Do not send cash in the mail. Send to the following address:

Kitchener-Wilmot Hydro
PO Box 9021
Kitchener, ON
N2G 4P1

In our payment drop box

Deposit your payment in cheque or money order along with your remittance stub in our Payment Drop Box at our office, located at:

Kitchener-Wilmot Hydro
301 Victoria Street South
Kitchener, ON
N2G 4L2