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Contact(s)

Billing Inquiries
301 Victoria Street S.
View our location
P: 519-743-3600
F: 519-745-3631
Email Customer Service


Payment Options

We offer a variety of options for you to pay your Kitchener-Wilmot Hydro bill.

Have your payment automatically withdrawn from the bank account of your choice with our Pre-Authorized Payment plan.

Use our budget billing option. We will estimate your annual usage for the year, based on your usage history and bill you in equal installments.

Make a payment directly through your own financial institution, in person at your nearest branch or through their online banking system.

Pay online by Mastercard or Visa with our Paymentus service.

Send a cheque via mail to our office. If you are mailing your cheque, please ensure to keep our payment timelines in mind and account for mailing time. Do not send cash in the mail. Send to the following address:

Attention: Customer Service
301 Victoria Street South
Kitchener, ON
N2G 4L2

Our office hours are Monday to Friday from 8:30 a.m. - 5:00 p.m. If you are unable to make it to our office to process your payment during these hours, we have a night-deposit box located outside of our front doors.