Payment Timelines

Kitchener-Wilmot Hydro realizes that consumers may have many burdens on their financial resources and their time.

In recognition of this, we make every effort to provide time and notice to our consumers when a bill remains unpaid.

In some instances consumers do not pay their outstanding arrears, and in an effort to keep rates down for all customers, we discontinue service until the bill is paid.

The Ontario Energy Board mandates how we must communicate with customers facing disconnection. Kitchener-Wilmot Hydro meets or exceeds the intent of these regulations.

Information about our payment timelines is listed below. 

Service disconnection would happen around 90 days after energy was first consumed. Please note that some of these timelines have recently changed slightly with the introduction of monthly billing.