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Pre-Authorized Payment


Important information for existing pre-authorized payment customers

On September 27, 2021 we moved to a new customer information system, which has meant some changes to your Kitchener-Wilmot Hydro Inc. bill, including the way it looks and your account number.

There may also be some slight changes to your bill cycles and payment due dates.

Customers who are signed up for pre-authorized payment may receive two bills close together. We will withdraw the amounts for both bills on the day they are due as we usually do. Both bills must be paid, but don’t worry if you accidentally pay them out of order or miss one. In these cases, our Customer Care representatives will work with you to minimize the inconvenience.

This back-to-back billing is a one-time occurrence as our new billing system catches up to our new bill cycles.

You do not need to update your account number with your financial institution. The system will do that automatically.

Get more information about your new bill here. 


About Pre-Authorized Payment

Our pre-authorized payment plan allows you to have your electricity bill payment taken directly from the bank account of your choice.

This secure and trouble-free service removes the hassle of writing cheques, the worry of overdue payments and long line ups at your bank.

How does it work?

Payments are automatically withdrawn from your bank account on the payment due date shown on your electricity bill.

How do I sign up?

Complete our pre-authorized payment form. Return your completed application with a void cheque or bank deposit form to our Customer Care department using one of the following options: